

A global wholesale bank wished to select and implement a strategic, scalable, flexible client lifecycle management application that would be able to support the customer assessment requirements of its KYC and MiFID programmes as part of its Compliance framework.
Corporate, Wholesale and Investment Banking
CLM Process Efficiency
The bank was running a number of global projects to satisfy Know Your Customer (KYC) requirements. The programme of work supported a global user base in excess of 1,100 in 57 countries worldwide and covered the risk re-assessment of existing customers, new client take-on and customer lifecycle management (CLM).

One of the largest US-based Tech commercial banks needed to build out their offshore capabilities in support of their London operation. This included candidate selection, AML/KYC training, coaching on early cases and then QA of their work. This produced a team of fully trained KYC analysts and a newly established offshore capability.

A major global FTSE-100 financial services firm had one month to shape, scope and plan a 60-project programme of work in response to a Section 166 Skilled Persons Report requested by the Financial Conduct Authority (FCA). The firm also had to deliver all 60 projects over a twelve-month period with sub-deliveries due each month.

A UK branch of a prominent Middle Eastern bank operating in the wholesale and correspondent banking space. The bank is subject to UK regulatory oversight and provides services to a range of international clients.