Client On-Boarding and AML Operations for a Global Card Services Operator and Merchant Acquirer

Our client wished to outsource the Client On-Boarding and AML Operations for its merchant acquiring business in Europe, replacing their current major global outsourcing partner.

Division
Operations & Resourcing
Industry

Payment Services & Card/ Merchant Acquirers

Service-line

The Client

Global Card Services Operator and Merchant Acquirer

The Challenge

Our client wished to outsource the Client On-Boarding and AML Operations for its merchant acquiring business in Europe, replacing their current major global outsourcing partner.

The Solution

Lysis set up the operation including on-boarding and compliance specialists across first and second lines of defence. We also worked with technology partners to establish the operating framework and system support for our client including CLM workflow, AML rules, screening systems and data and a transaction monitoring platform. We ran the operation for five years, on-boarding all European merchants and keeping them under regulatory review, before handing the operation over to our client to run themselves.

Results
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