One of the largest US-based Tech commercial banks needed to build out their offshore capabilities in support of their London operation. This included candidate selection, AML/KYC training, coaching on early cases and then QA of their work. This produced a team of fully trained KYC analysts and a newly established offshore capability.
Corporate, Wholesale and Investment Banking
Building out Off-Shore teams
The London operation of one of the largest US-based Tech commercial banks.
The client expressed a need to build-out their offshorecapabilities for AML/KYC to reduce the cost of supporting their Londonoperations. Lysis was appointed to build-out an offshore KYC capabilityfor the client.
The process included:
Candidate selection – Lysis supported the bank duringinterviews and also deployed our bespoke benchmarks in the PRISM profiling toolto help identify candidates with the right aptitude for the work. PRISMis a tailored behaviour profiling tool for aptitude selection.
AML/KYC training - This was followed by comprehensivestandardised KYC training to the group of potential analysts which was tailoredto the unique requirements of the project and included training on the clientspecific policies, procedures, and processes.
Assessment of learning – an online assessment to testif the trainees had understood and retained the training knowledge. Thetests were conducted via an online assessment tool which was specificallyconfigure to assess technical and theoretical knowledge in a bespoke manner.
Coaching on early cases - Lysis also provideddedicated coaching which offered constant support and feedback for the earlydays of production and developed the capabilities of the analysts to therequired standard.
QC/QA of ongoing work – finally Lysis was asked toprovide the production QC and QA functions for three months until the bankbecame self-sufficient.
This produced a team of fully trained analysts that couldconduct end-to-end KYC analysis and created an opportunity for the bank to growthis team organically through cross-training. Most importantly, Lysis also madespecific recommendations to the client on how to maintain the achieved level ofstandards. This involved the continuous assessment of their U.K. compliancestandards and to implement quality assessments across the team to ensure thatstandards are maintained as well as ensuring that new policy procedures areabsorbed universally across the firm.
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