A UK-based online bank that provided multicurrency accounts for cross-border European transactions. The client wanted to enhance their customer on-boarding experiences and improve their CLM process.
Corporate, Wholesale and Investment Banking
CLM Process Efficiency
Lysis successfully compiled road maps and designed effective, bespoke processes in three main areas:
1 - improving the customer on-boarding experience,
2 - enhancing on-going transaction monitoring and
3 - streamlining the off-boarding process.
The on-boarding experience included creating/uplifting the following elements: a pre-on-boarding assessment, a KYC questionnaire, an Ultimate Beneficial Owner check, screening, defining a Quality Assurance process, and finally, creating an escalation process. All these elements were linked with a robust AML/CTF framework. The on-going transaction monitoring process was refined by reviewing rules that drive the amount of hits, as well as the process for KYC refresh. Finally, the off-boarding process was streamlined which reduced touch points and resulted in a more efficient and standardised process.
A significant reduction in on-boarding time with less friction points, improved overall customer on-boarding experience, and an efficient and standardised end-to-end CLM process.
A leading Contract of Differences (CFD) broker, part of a larger financial services conglomerate believed they had a market-leading CFD platform and wished to white-label to smaller brokers and potential competitors to offer to their customers.
Our client was applying for Payment Services permissions from the Central Bank of Ireland and required support in defining and documenting the Governance and Compliance framework.
A prominent security services firm that forms part of a French multinational investment bank and financial services company asked Lysis to assist with the securities/back-office function within the multinational investment bank.
