Focused on the entire chain of client transactions, and designed to produce easily-digestible results, Client Lifecycle Management is an analytical process for managing client lifecycles to encourage retention, improve customer experience and maximise profitability.
From prospecting to onboarding to account management to servicing, and finally to re-engagement, CLM creates a 360-degree client lifecycle view that captures every data point of client’s journey and analyses that data to generate insights into client-preferences at different stages of one’s relationship with the firm. To what ends? To identify opportunities for growing revenue, boosting operating efficiencies, and enforcing compliance throughout the client lifecycle.
How We Can Help
Lysis Financial provides services across Governance, Risk and Compliance, including design of client on-boarding and AML target operating models, compliance policies and procedures.
We advise firms on the most effective operational strategy for executing CLM/COB/KYC given the firm’s geographical coverage and customer mix and develop Target Operating Models and Road-maps to achieve the agreed strategy. Our holistic approach considers the following key focus areas:
Clients (number, location, complexity, service levels)
Organisation (people, structure, shared services strategy)
Controls (including governance, ownership, risk assessment, KPIs)
Products (type, complexity)
Technology (strategy, architecture, data)
Geography (Location strategy, network, communication)
Process (including workflow and information management)
Regulation, both current and future requirements
We are domain experts in AML, KYC, COB and CLM and have decades of experience of designing policies and writing supporting procedures to ensure compliance and operational efficiency.
We consider issues such as:
Three lines of defence, internal organisation and reporting lines.
Global efficiency versus local compliance.
The operational impact of different policy options.
Banking Secrecy and Data Security requirements.
The role of the policies, procedures and controls in the firm’s Enterprise Wide Risk Management Framework (EWRMF).
The need to demonstrate “reasonable steps” under the UK’s Senior Managers’ and Certification Regime (SMCR). Our team includes former MLROs and compliance officers.
If you would like to know more about how we can generate efficiencies in your CLM programme, please contact us on firstname.lastname@example.org