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CLM & KYC Processes and Generate Efficiencies

Effectively managing the life cycle of a client relationship will improve customer experience and reduce the overall costs of maintaining relationships. These efficiencies of initial on-boarding might well be the difference between winning a deal or not. The purpose of this paper is to examine the CLM space in relation to new technology and innovations which have been developed in recent years. The paper focuses specifically on the over-arching CLM processes and the detailed Know Your Customer (KYC) processes which form part of that.

OTHER WHITEPAPERS

FCA Initiative on PSPs

The FCA chose 5pm on the Friday before the Spring Bank Holiday weekend to launch its latest initiative to tighten control on payment service providers (PSPs) and electronic money institutions (EMIs). Read our briefing notes here...

The Anatomy of Money Laundering Risks Associated with PSPs and How to Mitigate Them

PSPs emerged during the internet boom of the late 1990s and early 2000s. Early players such as Alipay and PayPal established China and the USA as the global centres for these technologies. However, in recent years and with the huge increase in mobile technology and other growth industries such as iGaming, the PSP market has turned into a truly global industry and is showing exceptional growth in European jurisdictions such as Malta and Estonia.

Effective Management Information (MI)

Lysis Financial Case Study: Effective Management Information within a KYC/AML Operation Centre. Lysis Reviewed data already being captured by the organisation and developed an ‘’MI Tool’’ capable of feeding data from the clients CDD review & tracking database. Successfully completed c.3000 KYC reviews.

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