CLM & KYC Processes and Generate Efficiencies
Effectively managing the life cycle of a client relationship will improve customer experience and reduce the overall costs of maintaining relationships. These efficiencies of initial on-boarding might well be the difference between winning a deal or not. The purpose of this paper is to examine the CLM space in relation to new technology and innovations which have been developed in recent years. The paper focuses specifically on the over-arching CLM processes and the detailed Know Your Customer (KYC) processes which form part of that.